Frequently Asked Questions

Got Questions? We Have Answers.

Everything you need to know about our concrete block machines, production lines, pricing, shipping, and after-sales support.

Category 01

Products & Technology

What types of concrete block machines do you manufacture?

We manufacture a comprehensive range of concrete block making machines, including:

  • Automatic Block Machines -- e.g. QT12-15, QT10-15 with European design, airbag system and four vibration motors for maximum density and low noise.
  • Semi-Automatic Machines -- suitable for medium-scale producers upgrading from manual operations.
  • Complete Turnkey Production Lines -- including batching plants, mixers, conveyors, automatic pallet loaders, stackers, cement silos and color feeders.

All machines are CE-certified and ISO 9001 compliant, and can produce hollow blocks, solid bricks, paving stones, curbstones, and more.

What makes your machines better than other Chinese or European brands?

Our machines combine European engineering standards with Chinese manufacturing efficiency -- giving you premium quality at 1/3 to 1/5 the cost of European brands like Zenith or Poyatos.

๐Ÿ”ง Four Vibration Motors

Stronger compaction force produces denser, higher-strength blocks that meet international building codes.

๐Ÿ›ก๏ธ Airbag System

Reduces noise significantly and extends machine lifespan compared to traditional spring systems.

๐Ÿ‘ท 320+ Engineers

In-house R&D team for continuous innovation and rapid customization for local conditions.

๐ŸŒ 108+ Countries

Proven track record in diverse climates and raw material conditions worldwide.

What is the actual production capacity? Is it the same as advertised?

Yes -- our stated capacities are based on verified 8-hour production runs under standard operating conditions. For example, the QT12-15 achieves 28,800 standard hollow blocks (400ร—200ร—200mm) per day with a 15-second cycle time.

Actual output may vary slightly depending on:

  • Block type and mold configuration
  • Raw material quality and moisture content
  • Operator skill level (we provide full training)
  • Ambient temperature and curing conditions

We welcome virtual or on-site factory inspections to verify performance before purchase.

What certifications do your machines hold?

Our machines and production systems are certified to international standards:

โœ… CE Certified โœ… ISO 9001:2015 โœ… SGS Inspected

Full documentation including test reports, certificates of origin, and technical datasheets are provided with every order.

Category 02

Pricing & Payment

How much does a concrete block machine cost?

Pricing depends on the machine model, automation level, and included accessories. General ranges:

Machine Type Capacity Price Range (FOB)
Semi-Auto Machine 5,000-10,000/day On Request
Automatic Block Machine 15,000-30,000/day On Request
Turnkey Production Line 15K-50K+/day Custom Quote
Mega Infra Package 100K+/day Engineering Proposal

๐Ÿ’ก Pro Tip

Contact us for a detailed FOB quotation with full BOM breakdown. We respond within 24 hours.

What payment terms do you accept?

We offer flexible payment arrangements to accommodate different buyer types:

  • T/T Telegraphic Transfer -- 30% deposit before production, 70% balance before shipment. Standard for most orders.
  • L/C Letter of Credit -- accepted for large orders and government procurement. Irrevocable at sight.
  • GOV Government / NGO Terms -- flexible milestone-based payment plans available for large-scale infrastructure contracts.
Are there discounts for bulk orders or distributors?

Yes. We offer preferential pricing and exclusive partnership programs for:

  • Multi-line orders -- significant discounts for purchasing 2+ production lines simultaneously.
  • International distributors -- exclusive agency rights, competitive pricing, and dedicated support for established traders.
  • Government tenders -- special pricing structures to support bid submissions and project budgets.

Contact our sales team to discuss a tailored commercial arrangement.

Category 03

Shipping & Logistics

How long does production and delivery take?
15-25
Days Production
Single machine
30-45
Days Production
Complete line
1-3
Days Dispatch
Spare parts global

Sea freight to most destinations takes 15-45 days depending on the port. We are located near Qingdao Port, one of China's busiest export hubs, ensuring fast and cost-effective shipping worldwide. You will receive production progress photos and videos at each milestone.

What shipping terms (Incoterms) do you offer?

We support all standard Incoterms 2020 arrangements:

  • FOB (Qingdao) -- most common; you arrange freight and insurance from the port.
  • CIF -- we arrange shipping and insurance to your destination port.
  • EXW -- available for buyers with their own freight forwarder.
  • DDP -- door-to-door delivery including customs clearance (select regions).
How is the equipment packaged to prevent damage during shipping?

All machines are professionally prepared for ocean freight:

  • Anti-rust treatment applied to all exposed metal surfaces
  • Heavy-duty wooden crating or open-top container loading
  • Secure fastening and foam padding for sensitive components
  • Detailed packing list and installation manual included
  • Marine insurance available on request
Can you help with customs clearance documentation?

Yes. We provide a complete set of export documents to facilitate smooth customs clearance:

๐Ÿ“„ Commercial Invoice
๐Ÿ“ฆ Packing List
๐Ÿšข Bill of Lading
๐ŸŒ Certificate of Origin
โœ… CE / ISO Certificates
๐Ÿ”ฌ SGS Inspection Report

We have extensive experience shipping to Africa, Central Asia, Latin America, and the Middle East and can advise on import regulations in your country.

Category 04

After-Sales & Support

What warranty do you offer on your machines?
โœ… 12-Month Standard Warranty

All machines include a 12-month warranty covering manufacturing defects in parts and workmanship.

Warranty coverage includes:

  • Free replacement of defective parts within warranty period
  • Remote technical diagnosis via video call
  • Priority spare parts dispatch (1-3 days globally)

Extended 24-month support packages are available for large infrastructure and government projects.

Do you provide on-site installation and commissioning?

Yes. Our overseas service engineers are available for on-site installation, commissioning, and operator training. The process includes:

  1. 1 Site preparation guidance -- foundation drawings and utility requirements provided before arrival.
  2. 2 Machine assembly & commissioning -- our engineer supervises full setup and test runs.
  3. 3 Operator training -- hands-on training for your local team on operation, maintenance, and troubleshooting.
  4. 4 Production sign-off -- we don't leave until your line is running at target capacity.
How quickly can I get spare parts if something breaks down?

We maintain a large inventory of spare parts at our 46,000 mยฒ factory. Standard parts are dispatched within 1-3 business days via express air freight globally -- far faster than the 1-2 month delays common with other suppliers.

๐Ÿ’ก Recommended: Starter Spare Parts Kit

We recommend ordering a starter spare parts kit with your machine -- including wear parts like molds, vibration motor bearings, and conveyor belts -- to minimize any potential downtime.

What ongoing technical support is available after commissioning?

Our after-sales support continues long after commissioning:

  • 24/7 remote support via WhatsApp, WeChat, email, and video call
  • Dedicated account engineer assigned to your project
  • Maintenance schedule and operation manuals in local language (on request)
  • Return visits for major maintenance or production optimization
  • Mix design consultation to optimize block strength with local aggregates
Category 05

Customization & Solutions

Can you customize machines for our local raw materials?

Absolutely. With 320+ engineers, customization is one of our core strengths. We tailor machines and production lines to work efficiently with your local materials, including:

River sand, crushed stone, slag, fly ash
Local cement grades and water quality
Volcanic rock, laterite, recycled aggregates
High-humidity or extreme-temperature climates

We will analyze your raw material samples and design the optimal mix ratio and machine configuration before production begins.

What block types and sizes can your machines produce?

By changing molds, our machines can produce a wide variety of products:

๐Ÿงฑ
Hollow Blocks
400ร—200ร—200mm etc.
๐Ÿ”ฒ
Solid Bricks
Standard & custom sizes
๐Ÿ›ฃ๏ธ
Paving Stones
Interlocking pavers
๐Ÿšง
Curbstones
Road & drainage
๐Ÿ—๏ธ
Retaining Walls
Segmental blocks
๐ŸŽจ
Color Blocks
With color feeder

Custom molds can be designed and manufactured for any non-standard block size or shape.

Can you design a complete turnkey factory layout for our site?

Yes -- this is exactly what our engineering team specializes in. Given your site dimensions, target capacity, and available utilities, we will provide:

  • Complete factory floor plan and equipment layout drawing
  • Full Bill of Materials (BOM) with itemized pricing
  • Electrical and civil foundation requirements
  • Production flow optimization for maximum efficiency
  • ROI calculation and payback period analysis

This engineering proposal is provided free of charge within 24 hours of your inquiry.

We already have some equipment. Can you supply just part of the line?

Absolutely. We supply all production line components individually and can integrate seamlessly with your existing equipment:

Block Machine
Concrete Mixer
Batching Plant
Cement Silos
Conveyor Belts
Auto Pallet Loader
Stacker
Color Feeder
Molds & Dies

Share your current setup and our engineers will recommend the optimal upgrade path to increase your output and reduce labor costs.

Still have questions? Our engineers are ready.

Didn't find your answer? Ask us directly.

Our sales engineers respond within 24 hours with a tailored answer, free engineering proposal, or factory inspection invitation -- no obligation.